The biggest single benefit has been the response times. ACS has a system to where we email the help desk with an issue and typically get a very quick response. I find them to be very well organized. The staff focuses on communication. They are willing to talk in layman terms and do not hide important information. The list of references ACS was able to provide when we were evaluating IT providers was a major factor in our decision making process.
President, American Fire Technologies
We do not have the budget or need for a full time IT person, that is where ACS comes in. We can utilize their services and keep our people focused on their jobs- from server concerns, security questions, protection, and the buying of computers and other hardware. We depend on ACS.
President, Pinnacle Trailers, Inc.
The staff has always taken the time to educate us on IT matters in a language that we can understand.
The whole team seems willing and eager to assist in developing an IT environment suitable for our unique company requirements. ACS has reliable customer support with a broad knowledge of both aging and up-to-date technologies.
American Fire Technologies
For important services such as IT and Public WIFI, it’s great to have a local company who can come to us quickly to get the system operational. ACS ensures that our public WIFI is operational 24/7/365 for passengers flying from ILM.
Airport Director, Wilmington International Airport
We started growing multi-site and ACS supported the technology to manage a 6-location business as if we all were in the same building. Their team was more about exploring solutions together rather than telling us their way of doing things. This allowed us to be more innovative and ultimately implement solutions that were ahead of the curve. We ended up with a very flexible set of network applications that in turn could support our growth or easily be swapped out for updated solutions.
President, HMF Express, LLC
We no longer have to worry about keeping computer programs and virus software updated. ACS is available and ready to help when our technology fails and they help us keep things running smoothly without the stress of having to solve the issues ourselves. ACS is a business that takes the time to invest in the community around it. We have been very happy with ACS. The quick and reliable service that we have received has allowed us to continue the work we do in the community.
Vice President of Finance and Administration, United Way of the Cape Fear Area
ACS works with us to find ways to keep our company’s work flow running smoothly in a very prompt, professional manner. Their IT firm has knowledgeable employees available to help offsite and onsite when needed and they answer questions or issues that may come up.