Why You Need Co-Managed IT Support Now

Your internal IT team is talented, but the pressure is relentless. With More users. More devices. More security risks. At some point, even the best in-house staff reaches a breaking point.

That’s where co-managed IT services come in.

At ACS, we work alongside Wilmington IT departments – not to replace them, but to support them. Whether you’re short on capacity, handling high-stakes projects, or stretched too thin to keep up with monitoring and compliance, our co-managed services help you stay in control and as a result, decrease burnout.

You’re Drowning in Daily Support Tickets

When routine support demands are pulling your team away from bigger priorities, it’s a red flag. If your IT staff spends most of their day resetting passwords or troubleshooting printers instead of planning infrastructure upgrades, you’re not running at full strength.

Co-managed IT gives you a shared service model. We handle the Tier 1 requests, freeing your internal team to focus on long-term strategy, complex systems, and core responsibilities.

High-Impact Projects Are Falling Behind

Launching a new office? Migrating systems? Upgrading cybersecurity? These projects can’t succeed if they’re squeezed into evenings and weekends. If your team doesn’t have the bandwidth to execute critical projects, it’s time for reinforcements.

ACS provides project-level support tailored to your stack and goals. Our Wilmington-based IT experts step in when you need them most – without disrupting your internal workflows. As a result, your projects get done on time.

Security Gaps Are Keeping You Up at Night

Cybersecurity is evolving fast. Compliance requirements are tougher. And it only takes one missed patch or phishing click to cause major damage.

A co-managed approach improves your cyber posture. From vulnerability scanning and patch management to advanced endpoint protection, ACS supports your team with 24/7 security and compliance services. Significantly decreasing the gaps and keeping you up to date.

Staff Burnout Is Becoming a Real Risk

When your IT team can’t take a real vacation or is constantly on-call, it’s not sustainable. Fatigue leads to mistakes – and mistakes can lead to serious downtime or data loss.

Co-managed support provides breathing room. Your staff stays sharp, your operations stay secure, and your business avoids burnout-based breakdowns.

Your Business Is Scaling – But IT Can’t Keep Up

If your user count, locations, or cloud complexity are growing faster than your IT headcount, that imbalance subsequently shows up as outages, lagging tools, and internal frustration.

Our scalable co-managed solutions grow with you. Whether it’s expanding infrastructure, building hybrid environments, or supporting SaaS transitions, we align with your goals and your team.

Why Wilmington IT Teams Choose ACS

ACS is known for fast response, local IT experts, and a partner-first mindset. We bring experience across industries and technologies, but more importantly, we bring a collaborative approach. You stay in control of your IT strategy. We give you the extra muscle, tools, and oversight to deliver on it.

What It Looks Like to Get Started

Schedule a Discovery Call. Tell us where your team is stretched thin.
Receive a Custom Co-managed IT Plan. Tailored roles, responsibilities, and priorities.
Enjoy Reliable, Scalable Support. Let your internal team shine with ACS behind them.

I want help clearing my support backlog – Schedule my Discovery Call

If your internal team is struggling to keep up – or just needs help reaching the next level – co-managed IT support from ACS can make the difference. We partner with Wilmington businesses to provide scalable, respectful support that helps in-house teams thrive, not just survive.

Let’s talk about what co-managed could look like for your business.