A lot of IT quotes look impressive until you realize you may be paying for tools, add-ons, and service levels your business does not actually need.
ACS takes a different approach. We help you choose the right level of IT support, cybersecurity, and strategy based on your users, devices, risk, and budget.
You get dependable local IT support without a package you may not need, a confusing quote, or a long sales process just to find out what your monthly cost might be.
The following managed IT pricing in Wilmington compares fully managed and co-managed IT plans to help you select the right level of support.
Features
- Pricing based on a 10-user environment. Actual pricing may vary depending on user count, scope, and selected services.
- Ideal for:
- Help Desk Support
- Onsite Support
- Cybersecurity
- 24/7 Monitoring & Alerts
- Backup & Recovery
- Email & Microsoft 365
- IT Strategy & Planning
- Projects & Upgrades
- Compliance Support
- Vendor Management
ACS Essentials
- As low as $67/user
- Small businesses or startups that need basic cybersecurity and minimal IT support.
- Basic remote support as needed during business hours
- Available as needed
- Basic endpoint protection
- Included with automated remediation
- Optional add-on
- License management only
- Annual IT Health Review
- Billed separately
- Not included
- Not included
ACS Elevate
- As low as $126/user
- Growing companies that need proactive support, better security, and fewer IT disruptions.
- Unlimited remote support with few exceptions
- Available as needed
- Advanced endpoint protection + identity protection
- Included with automated remediation
- Fully managed + tested backups
- Admin support + basic M365 security
- Semi-Annual IT health review
- Discounted
- Basic recommendations
- Limited
ACS Way
- As low as $143/user
- Businesses ready to fully outsource IT to a trusted partner for complete peace of mind.
- Unlimited support with few exceptions
- Included as needed
- Full-stack security with compliance tools
- Included with automated remediation
- Fully managed + tested backups
- Full M365 management & security
- Quarterly vCIO planning sessions
- Included or prioritized
- Included (HIPAA, NIST, etc.)
- Full 3rd-party vendor coordination
ACS Sync
- Varies based on scope
- Internal IT teams that need expert backup, project support, or help managing day-to-day operations.
- Escalation support + shared ticketing
- Shared project or issue-based onsite
- Shared security responsibility
- Shared dashboard & alerting
- Coordinated with internal team
- Shared M365 admin tools
- Collaborative planning with IT team
- Shared project ownership
- Shared compliance responsibilities
- Available as support extension
ACS Custom Fit
- Completely customizable
- Organizations with unique environments or compliance needs that require a tailored IT solution.
- Fully defined per client needs
- As scoped
- Customized cybersecurity plan
- Optional or included based on scope
- Customized disaster recovery plan
- Custom M365 strategy & support
- Tailored strategic roadmap
- Fully scoped and customized
- Custom-built compliance alignment
- Optional or included per scope
How much does managed IT support cost?
Managed IT support pricing depends on the size of your team, the number of devices you need supported, your cybersecurity needs, and the level of service you choose. ACS offers clear monthly plan options so you can compare support levels before scheduling a call.
What is included in ACS managed IT pricing?
Depending on your plan, managed IT support may include helpdesk support, proactive monitoring, cybersecurity tools, Microsoft 365 support, backup management, device support, onsite support, strategic IT planning, and vendor coordination.
Why does managed IT pricing vary from business to business?
Every business has different technology needs. A small office with basic support needs will not require the same level of service as a larger company with compliance requirements, multiple locations, servers, cloud systems, or advanced cybersecurity concerns.
Do I have to choose the most expensive IT plan?
No. ACS helps you choose the level of support that fits your business, budget, and risk. If you do not need a higher-level plan, we’ll tell you.
Do you offer co-managed IT support?
Yes. If you already have an internal IT person or team, ACS can work alongside them. Co-managed IT support is a good fit when your team needs help with cybersecurity, projects, Microsoft 365, backups, escalations, or overflow support.
Can ACS help with one-time IT projects?
Yes. ACS offers project-based IT work when your business needs help with a specific technology project, such as cloud migration, Microsoft 365 setup, network improvements, cybersecurity upgrades, or backup planning.
Is cybersecurity included in managed IT pricing?
Cybersecurity is included in many ACS service plans, but the level of protection depends on the plan you choose. Businesses with sensitive data, compliance requirements, or higher risk may need more advanced cybersecurity services.
How do I know which ACS plan is right for my business?
The best way to choose is to start with a free IT assessment. ACS will review your current setup, learn about your support needs, and recommend the plan that makes the most sense for your business.
Are there hidden fees?
ACS focuses on clear, predictable pricing. Your monthly plan will outline what is included, and any project-based work or additional services will be discussed before work begins.
What areas does ACS serve?
ACS provides managed IT support for businesses in Wilmington, NC and surrounding areas, including Wrightsville Beach, Carolina Beach, Leland, Hampstead, Ogden, and nearby communities.